Privacy Policy

Effective Date: October 18, 2026

Welcome to 237marketplace.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our marketplace, including classified ads and Shops.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When users register, post ads, open a shop, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Address, region, town and delivery location
  • Profile photos
  • Payment-related information, such as Mobile Money transaction references (we do not store PINs or passwords for Mobile Money)

Shop Information

When a seller opens a shop, we also collect the shop name, logo, banner, address, phone number, business details and the information our agent needs to verify the shop.

Order Information

When a buyer orders from a Shop, we collect the products ordered, the buyer’s name, phone number, delivery area and address details, and any order notes.

Listing Information

We collect information users provide in ads and shop products, including:

  • Product descriptions
  • Images and videos
  • Prices
  • Categories and tags

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Usage activity on the platform

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart, improve user experience, analyze traffic, and personalize content.

Users can manage cookie preferences through their browser settings.

2. How We Use Your Information

We use collected information to:

  • Create and manage user accounts and shops
  • Display ads, shops and products
  • Send orders to the right Shop so it can confirm and deliver them
  • Facilitate communication between buyers, sellers and Shops
  • Verify shops before they go live
  • Process ad fees, promotions, shop plans and commissions
  • Send reminders, such as shop plan renewals
  • Provide customer support and help resolve problems with orders
  • Improve platform functionality
  • Prevent fraud and maintain platform security
  • Comply with legal obligations

3. Sharing of Information

We do not sell personal information to third parties.

We may share information with:

  • Shops: when you order from a Shop, we share your name, phone number, delivery details and order with that Shop so it can contact you and deliver your order. Shops may only use this information to handle your order.
  • Sellers and buyers: contact details you choose to show in an ad or shop page are visible to other users.
  • Service providers helping operate the platform
  • Payment processors
  • Legal authorities when required by law

Public ad and shop information, such as a shop’s name, logo, address and products, is visible to website visitors.

4. User Responsibilities

Users are responsible for ensuring that information they publish on the platform is accurate and lawful.

Shops must keep buyers’ personal information private and use it only to process and deliver their orders.

Users should avoid sharing sensitive personal information publicly in ads or messages.

5. Data Security

We implement reasonable security measures to protect user information from unauthorized access, loss, misuse, or disclosure.

However, no online platform can guarantee complete security.

6. Third-Party Links and Services

Our platform may contain links to third-party websites or services, such as WhatsApp or social media share buttons. We are not responsible for the privacy practices or content of external websites.

Users should review third-party privacy policies before interacting with them.

7. Data Retention

We may retain user information as long as necessary to:

  • Provide marketplace services
  • Keep records of orders, fees and commissions
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our policies

Users may request account deletion subject to applicable legal requirements.

8. Children’s Privacy

237marketplace.com is not intended for children under the age required by applicable laws. We do not knowingly collect personal information from children.

9. Your Rights

Depending on applicable laws, users may have rights to:

  • Access their personal information
  • Correct inaccurate data
  • Request deletion of personal information
  • Object to certain data processing activities

Requests may be submitted through our contact information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Continued use of the platform after changes means users accept the updated policy.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Website: 237marketplace.com
Email: info@237marketplace.com
WhatsApp: +237 693 355 990
Location: 44 Nsam Obobogo Street, Yaoundé, Cameroon