FAQ

What is the difference between an ad and a shop product?

237marketplace has two ways to buy. Classified ads are single items posted by individuals or businesses; you contact the seller and agree everything directly. Shop products are sold by verified shops; you order on the site and pay cash on delivery.

How do I find what I am looking for?

Use the search bar on the homepage: choose a category and a location, then tap Search. You can also browse all Classified ads.

How do I contact a seller?

Open the ad you are interested in. In the Seller Information box you can message the seller on WhatsApp or through the chat on the site. Ask any questions about the item before you agree on a deal.

How do I pay for an item from an ad and receive it?

You agree on the price, payment method and pickup or delivery directly with the seller. 237marketplace does not collect payment for ad items and does not handle their delivery.

Does 237marketplace guarantee items in ads?

No. We connect buyers and sellers but do not own or inspect the items, so always check an item carefully before you pay for it.

What are Shops?

Shops are businesses that sell on 237marketplace with their own shop page. Every shop is checked by our agent before it goes live. See all shops on the Shops page, or browse all shop Products.

How do I order from a shop?

• Tap Buy on the product (you can add items from several shops).
• Tap Proceed to Payment to check your cart.
• Enter your name, phone number (WhatsApp) and delivery area, then place your order.

You do not need an account to order.

How do I pay?

Shop orders are paid by cash on delivery: you pay the shop when you receive your item. Do not send money in advance.

Who delivers my order, and how much does it cost?

The shop delivers your order. After you order, the shop will call or WhatsApp you to confirm the order, the delivery time and any delivery fee. If you order from several shops, each shop delivers its own items.

Can I return an item or get a refund?

Each shop sets its own returns policy, so ask the shop before you order. Always check your item when it arrives, before you pay. If you have a problem you cannot solve with the shop, contact us and we will help.

How do I cancel an order?

Contact the shop as soon as possible, or message us on WhatsApp with your order number.

Does 237marketplace sell the products?

No. Each product is sold by the shop shown on the product page. The shop is responsible for the item, its delivery and after-sale service.

How do I post an ad?

Create an account with Login / Register, then tap Sell and choose Sell a Product. Choose a category and location, add a clear title, price, photos and description, and submit your ad.

How much does it cost to post an ad?

Posting an ad costs from 500 FCFA per product. There is no commission on ad sales. If you want more views, you can also pay for an optional promotion such as a Top Ad.

How do I pay?

Ad fees and promotions are paid with MTN Mobile Money or Orange Money.

How do I edit, delete or mark my ad as sold?

Log in and go to My Account. From your listings you can edit, update or remove any of your ads.

How can I sell faster?

Use bright, clear photos, write an honest description, set a fair price, choose the correct category and location, and reply to buyers quickly.

Who should open a shop?

Shops are for businesses that sell new products regularly. Selling just one item? Post an ad instead.

How do I open a shop?

• Tap Sell, then Open a Shop.
• Choose a shop plan and pay.
• Fill in your shop details (name, logo, address, phone).
• Our agent verifies your shop. Once approved, your shop goes live.

How much does a shop cost?

You pay a plan fee based on the number of products:

• Small (less than 20 products): 2,000 FCFA for 6 months or 3,500 FCFA per year
• Medium (20 – 50 products): 3,500 FCFA for 6 months or 6,000 FCFA per year
• Large (50 – 100 products): 5,000 FCFA for 6 months or 8,500 FCFA per year

On top of the plan, 237marketplace takes a 10% commission only on products you sell.

How do I pay the commission?

Buyers pay you cash on delivery. After each sale is delivered, send 237marketplace 10% of the product price by MTN Mobile Money or Orange Money within 7 days.

What happens when my plan expires?

We remind you before your plan ends. If it is not renewed, your shop is paused until you renew.

How do I manage my products and orders?

Log in and go to My Shop. You can add products, see new orders and update your shop from your phone. Contact buyers quickly to confirm their orders and deliver on time.

My shop is not showing on the Shops page. Why?

A shop appears only after its plan is paid and our agent has approved it. If you have paid and your shop is still not showing, contact us.

How do I avoid scams?

• Meet in a busy public place, and bring someone with you if you can.
• Inspect the item before you pay.
• For shop orders, pay only when you receive your item.
• Never send money in advance to someone you have not met.
• Be careful with offers that look too good to be true.
• Never share your PIN, passwords or Mobile Money codes with anyone.

How do I report a suspicious ad, shop or user?

Send us the link on WhatsApp (+237 693 355 990) or by email to info@237marketplace.com and we will look into it.

Do I need an account to browse or buy?

No. Anyone can browse ads and shops, and you can order from shops without an account. You need an account to post ads or open a shop.

I forgot my password. What should I do?

On the login page, click Lost your password? and follow the instructions sent to your email.

How do I contact 237marketplace?

WhatsApp: +237 693 355 990
Phone: +237 672 611 110
Email: info@237marketplace.com
Address: 44 Nsam Obobogo Street, Yaoundé